EXISTING CUSTOMERS
Customer Service Center
Need help with an existing policy? Start here. Use the links below for common Farmers self-service needs, schedule a policy review, or send our local team a non-urgent service request.
Need immediate help or need coverage changed today? Call us rather than relying on an online request.
Dover: 330-339-3431 · Navarre: 330-791-7866
Make a Payment
Access Farmers' secure payment experience for eligible Farmers policies.
View Your Policy
Sign in to Farmers to view eligible policy information and online account services.
Report a Claim
If you've had a loss, our Claims Help Center explains the next steps and provides the Farmers claims link.
Schedule a Policy Review
Has something changed? New vehicle, home improvements, new driver, rental property, business changes, marriage, children or just time for a second look?
Schedule directly with Zack Weidensaul for an existing-customer policy review.
Common service requests
Our team can help with ID cards, vehicle or driver changes, mortgagee/lienholder updates, contact information, certificates of insurance and other policy questions.
Important: submitting an online request does not bind, add, remove or change coverage. Any policy change must be confirmed by our team.